FAQs
Browse our FAQs for answers to common questions about our remote control products, services, and processes.
PU01
Can I order with my own logo or packaging?
Yes, OEM & ODM customization is available, including logo printing and packaging design.
How noisy is the pump during operation?
It features an ultra-silent design suitable for bedrooms, offices, and hotels.
Is this pump suitable for both Split wall-mounted and Cabinet floor-standing air conditioners?
Yes, PU01E fits split units under 3HP or cabinet units under 2HP; PU01F fits split units under 5HP or cabinet units under 2–3HP.
Does the pump include a level gauge?
Yes, both include. The PU01 is equipped with a built-in level gauge for easy and precise installation.
What is the lead time for delivery?
In-stock models ship immediately; otherwise, production takes 15–25 working days. Customized orders depend on requirements.
Does it include an overflow alarm?
Yes, an integrated alarm system triggers when the water level exceeds safety limits.
What’s the minimum order quantity (MOQ)?
For standard models, small batch orders starting from 20 units are supported. Customized MOQ depends on order complexity.
What voltage does the pump support?
It operates stably under 110–220V global voltage standards.
CRC1130V
Are batteries included?
No, batteries are not included. Please use 2×AAA batteries.
How long is the production time?
Standard models:
In stock: Ships immediately after receiving payment.
Out of stock: 15–25 working days.
Custom models: Depends on project complexity.
How can I set up the remote?
You can use the Quick Brand Setup, Manual Code Input, or Auto Search method (instructions included).
Can I order a small batch?
Yes, standard models support small orders starting from one carton (180 pcs).
What’s the MOQ for customized models?
The MOQ depends on customization requirements such as logo, packaging, or function.
Does it work with smart TVs?
Yes, it works with most IR-compatible smart TVs from major brands.
Do you offer OEM/ODM customization?
Yes, we provide full OEM/ODM solutions, from housing design to software coding.
KS-PN03V
What’s the MOQ and delivery time?
Regular stock supports small quantities; custom MOQ and lead time depend on specific requirements.
Can I customize the logo or packaging?
Yes, we offer full OEM/ODM customization services.
What’s the working range?
Effective signal range is approximately 8–10 meters.
How do I perform the auto-search setup?
Long-press the power button until “00” flashes on the display. Wait until your A/C unit beeps, then release the button — setup is complete.
Does the KS-PN03V work with all Panasonic air conditioners?
It’s compatible with most Panasonic models. If not working directly, you can use the auto-search setup mode to pair it easily.
Does it include batteries?
No, please use two AAA batteries.
Is this model available for other brands?
Only for Panasonic. But we offer a full range of universal remotes for different A/C brands. Please contact us for details.
About Company
What markets do you serve?
Products are exported to over 100 countries worldwide.
Do you own your own brands?
Yes — SUN, iHandy, and Qunda.
When was your company established?
Founded in 1998, we have over 27 years of manufacturing experience.
What makes you different from competitors?
Our 4S principle — Superb quality, Secure reliability, Sensibly-priced value, and Service-oriented support.
Can I visit your company or factory?
Yes, we welcome global partners to visit. Please make an appointment in advance.
What’s your mission or vision?
To provide smart, reliable, and affordable control solutions for every household.
Do you have a production factory?
Yes, we cooperate with certified factories equipped with advanced facilities and strict QC systems.
What are your main product categories?
TV remotes, air conditioner remotes, universal remotes, thermostats, control boards, condensate pumps, and more.
About Customized Service
Do you provide packaging design and printing?
Yes, we provide full packaging customization including color box design, manual printing, barcode, and labeling to match your brand identity.
What’s the difference between OEM and ODM?
OEM means producing with your brand on our existing models; ODM means full customization from design to production.
What kinds of customization do you offer?
We provide a full range of customization options to meet different market and brand needs:
▪ Appearance customization: housing shape, size, color, material
▪ Button customization: quantity, layout, fonts, and symbols
▪ Logo customization: silk printing, laser engraving, mold logo, or label
▪ Function customization: IR, RF, Bluetooth, and voice control protocol
▪ Packaging customization: gift box, color box, manuals, stickers, barcodes
▪ Hardware & software customization: chipset solution, code development, compatibility tuning
We offer flexible combinations to help you build a competitive product line.
How long does the customization process take?
Sample development: 7–15 days; mass production: 25–40 days. We always do our best to ensure on-time delivery.
What’s your MOQ (Minimum Order Quantity) for customized orders?
Usually 500–1000 pcs per model, depending on the product type and customization requirements. For detailed information, please contact us for an accurate quotation and MOQ confirmation.
Can you develop remotes compatible with specific brands or models?
Yes, we can develop IR codes for most global brands and devices.
Can I customize the functions or protocols of the remote?
Yes, we support IR, RF, Bluetooth, Wi-Fi, 2.4GHz, 433MHz, and voice control solutions. Our engineers can develop and adjust protocols to ensure full compatibility.
What types of logo customization do you support?
We offer multiple branding methods — silk printing, laser engraving, mold logo, and sticker labeling — suitable for different price ranges and markets.
QD-U03C+
What type of air conditioners can the QD-U03C+ control?
It is designed for wall-mounted split A/C units. We also have other control system supporting multiple system types. Pls contact us for more details.
How does the Auto Mode work?
In Auto mode, if room temperature is below 21°C, it heats; if above 27°C, it cools automatically.
Can I adjust fan speed and temperature manually?
Yes. Fan speed (3 levels) and temperature (16°C–30°C) can be adjusted.
What is the restart delay function?
After the compressor shuts off, it automatically delays 3 minutes before restarting to protect the system.
Is OEM customization available?
Yes, we support OEM/ODM customization for different control logic, panel design, and packaging.
What is the function of the “Sleep” key?
It gradually adjusts the temperature for comfortable sleeping and shuts off after 5 hours.
About Contact
How soon will I get a reply?
Usually within 24 hours on working days.
What if I have after-sales issues?
Contact our support team—we’ll provide technical help.
What payment methods do you accept?
T/T and Stripe are accepted.
How can I contact your sales team?
Use the inquiry form or email us at [[email protected]].
What information do I need to include in an inquiry?
Product model, quantity, customization requirements, and destination country.
Can I visit your office?
Yes, we welcome appointments from partners worldwide.
Can I track my order shipment?
Yes, a tracking number will be provided once your order is shipped.
Do you offer international delivery?
Yes, via DHL, FedEx, UPS, or sea/air freight.
CRC2503V
Can I use this remote for DAIKIN or LG air conditioners?
Yes, both DAIKIN and LG are among the 27 supported brands.
Does it have backlight?
Yes, the LCD screen includes a bright backlight for night operation.
What if my brand is not in the list?
You can use Auto Search to automatically find a compatible code.
How do I set up the remote for my A/C brand?
Choose your brand from the preset list (brand name shown on screen). If not listed, use the Auto Search mode to find the matching code.
Does it come with batteries?
No, please prepare two AAA batteries.
What is the purpose of the Child Lock function?
It prevents accidental key presses or setting changes after configuration.
Is customization available for distributors?
Yes, OEM and ODM customization are fully supported, including logo, packaging, and labeling.
Which air conditioner brands are supported by CRC2503V?
It supports all A/C brands including GREE, MIDEA, HAIER, AUX, LG, SAMSUNG, DAIKIN, and many others.
AKB75095308
Does it require setup or pairing?
No setup needed. Just insert batteries and it’s ready to use.
Can I customize this remote with my own brand logo?
Yes, we provide OEM/ODM customization for brand owners and distributors.
What is the MOQ for custom orders?
For regular stock, small quantities are available. For custom designs, MOQ depends on the customization level (usually 500–1000 units).
Is this remote compatible with all LG TVs?
This model is specifically designed to replace AKB75095308 and works with corresponding LG TVs Model. For other LG models, please contact us for compatible options.
QD85U
What happens during a power outage?
The board automatically saves the last working mode and resumes after power returns.
How long is the compressor restart delay?
The board includes a 3-minute safety delay before compressor restart.
Does it include sensors?
Yes, it features dual sensors for ambient and coil temperature detection.
How many operating modes are available?
Five — Auto, Cool, Dry, Fan, and Heat.
Is installation complicated?
No — QD85U adopts a plug-in interface, simplifying setup.
Can it be customized for OEM/ODM production?
Yes, we provide firmware, branding, and wiring customization.
What is the “Anti-Cold Wind” feature?
It delays fan operation in heating mode to ensure warm air delivery.
What types of air conditioners can QD85U control?
It is compatible with most AC/DC inverter wall-mounted split A/C units for 24000BTU service power. Also we have different choice for another model; QD85 compatible with most AC/DC inverter wall-mounted split A/C units for 12000BTU service power. QD85C compatible with most AC/DC inverter standing cabinet A/C units for 24000BTU service power.
KS-DK02V
Does the KS-DK02V work with all Daikin air conditioners?
It’s compatible with most Daikin models. If not working directly, you can use the auto-search setup mode to pair it easily.
Is this model available for other brands?
Only for Daikin. But we offer a full range of universal remotes for different A/C brands. Please contact us for details.
How do I perform the auto-search setup?
Long-press the power button until “00” flashes on the display. Wait until your A/C unit beeps, then release the button — setup is complete.
Does it include batteries?
No, please use two AAA batteries.
Can I customize the logo or packaging?
Yes, we offer full OEM/ODM customization services.
What’s the MOQ and delivery time?
Regular stock supports small quantities; custom MOQ and lead time depend on specific requirements.
What’s the working range?
Effective signal range is approximately 8–10 meters.
CRC2304V
Which original SAMSUNG models can it replace?
Compatible with numerous Samsung remotes including AA59-00316B BN59-00457A BN59-00705A AA59-00325 BN59-00464 BN59-00706A AA59-00326 BN59-00477A BN59-00752A and more.
What streaming apps can it control directly?
Netflix, Prime Video, Disney+, Rakuten TV, Hulu and Samsung TV Plus.
What’s the MOQ for bulk purchase?
Regular stock supports small quantities. Custom orders depend on requirements.
Is it compatible with LG TVs?
Yes, it can operate LG TVs as an additional compatibility feature.
Can I customize the logo or packaging?
Yes, OEM/ODM customization is available, including logo, key layout, and packaging.
What’s the estimated delivery time?
In-stock items ship immediately; non-stock within 15–25 working days.
Are batteries included?
No, batteries are not included. Please use 2×AAA batteries.
Does this remote need any setup or pairing?
No need. Simply insert two AAA batteries to start using.
CRC2303V
Which original LG models can it replace?
Compatible with numerous LG remotes including AKB72915210, AKB73975757, AKB74475490, MKJ42519604, AKB73975761, AKB74915324, MKJ42519605, AKB74475472, and many more.
Is it compatible with Samsung TVs?
Yes, it can operate Samsung TVs as an additional compatibility feature.
What streaming apps can it control directly?
Netflix, Prime Video, Disney+, FPT Play, LG Channels, IVI, WatchA, and Rakuten TV.
Does this remote need any setup or pairing?
No need. Simply insert two AAA batteries to start using.
Are batteries included?
No, batteries are not included. Please use 2×AAA batteries.
What’s the MOQ for bulk purchase?
Regular stock supports small quantities. Custom orders depend on requirements.
What’s the estimated delivery time?
In-stock items ship immediately; non-stock within 15–25 working days.
Can I customize the logo or packaging?
Yes, OEM/ODM customization is available, including logo, key layout, and packaging.
FAN-2989W
Can this replace my original KDK or Panasonic fan remote?
Yes, if your fan uses infrared control (please check before purchase).
Does FAN-2989W support all fan types?
It supports most infrared-type ceiling, wall, and table fans. It does not support RF (radio frequency) remotes.
What’s the control distance?
Up to 8 meters in an open area without obstruction.
What batteries does it use?
Two AAA batteries (not included).
What is the lead time for delivery?
Stock items ship immediately after payment; out-of-stock units need 15–25 working days.
Can I buy in small quantities?
Yes. We support small MOQ for regular models; OEM MOQ depends on customization needs.
How do I set up the remote for my fan?
You can use Auto Search or Manual Setup following the included user manual.
CRC2201V
Can it control LED fixtures with dimming or color adjustment functions?
Yes, it supports basic ON/OFF, dimming, and color adjustment functions. However, some special models released after May 2015 may not be fully compatible.
Can I buy in small quantities?
Yes. We support small MOQ for regular models; OEM MOQ depends on customization needs.
Are batteries included?
No, the remote requires 2 × AAA batteries (not included).
What is the lead time for delivery?
Stock items ship immediately after payment; out-of-stock units need 15–25 working days.
Will the settings be lost when replacing the batteries?
No, the remote features a backup memory function, so your settings remain intact even after battery replacement.
What is the maximum operating distance?
The infrared signal works up to approximately 7 meters in a straight line. Walls or obstacles may reduce effective range.
Which manufacturers does this remote support?
The CRC2201V universal remote is compatible with 11 major Japanese lighting brands: Panasonic, Toshiba, Sharp, Takizumi, Koizumi, Hitachi, NEC, ODELIC, Iris Ohyama, Daiko Denki, and Agled.
CRC86E
How do I replace the batteries?
Open the back compartment, insert 2 × AAA batteries correctly, and close securely. Do not mix old/new or different types of batteries.
Can I learn individual keys from another remote?
Yes. Press and hold the TV/BOX/SUB/DVD button for 3 seconds to enter Learning Mode, then place the original remote head-to-head. Press the key to copy; the LED will flash 3 times on success. Repeat for other keys.
What’s the MOQ and delivery time?
Regular stock supports small quantities; custom MOQ and lead time depend on specific requirements.
What if the learning process fails?
Ensure both remotes have fresh batteries, IR emitters are aligned 2-5 cm apart, and repeat the process. The remote exits learning mode automatically after 15 seconds of inactivity.
How do I use the One-Key Copy function?
Place two CRC86E remotes head-to-head. On the source remote, press TV/BOX/SUB/DVD + CH+ to send all learned codes. On the target remote, press TV/BOX/SUB/DVD + CH- to receive codes. Indicators flash to confirm successful transfer.
What devices does this remote support?
CRC86E supports TVs, set-top boxes, DVD players, satellite receivers, and other IR-controlled devices.
What should I do if the remote is unresponsive?
Check battery polarity, replace low batteries, ensure line of sight to the device, and confirm the correct device mode is selected.
About Products
Are your remote controls compatible with my device?
Yes, our remotes are compatible with most major TV, air conditioner, and set-top box brands. You can check the compatibility list on each product page.
Do your remotes support Bluetooth or voice control?
Yes, we offer advanced remotes with Bluetooth, 2.4GHz, and voice control options.
Do you sell both universal and dedicated remote models?
Yes, we offer universal, brand-specific, single-code remotes to fit different user needs.
Can I request logo or packaging customization?
Yes, OEM/ODM customization is available, including logo, packaging, and functions.
How do I know if a remote supports my device functions?
You can check the supported code list or contact our support team with your device model.
What battery type do your remotes use?
Most models use standard AAA or AA batteries, as specified in the product manual.
Can I order samples before bulk purchase?
Of course. Sample testing is recommended before placing a large order.
Are batteries included with your products?
Our remote controls are sold without batteries due to international shipping safety regulations. Please prepare batteries locally before use. But little models of air mice or smart remotes include rechargeable batteries.
BN59-01432A
Does this replacement remote work the same as the original Samsung BN59-01432A?
Yes, it has the same features, layout, and functions — including voice recognition, Bluetooth, and solar charging.
Can I order small quantities?
Yes, we support low MOQ for standard order.
Can it work with older Samsung TVs?
It is designed for 2021–2025 Samsung Smart TVs with Bluetooth; not compatible with non-smart or IR-only models.
Are batteries required?
No extra batteries are needed — it comes with a built-in rechargeable battery.
Do I need to pair the remote manually?
No, it automatically pairs when you press and hold the “Back” and “Play/Pause” buttons while pointing at the TV.
Is this remote rechargeable?
Yes, it supports solar charging and USB-C cable charging. But our product not include the USB-C Cable.
AN-MR25GA
Are batteries included?
No. The remote uses two AA batteries (not included).
Can I order small quantities or OEM bulk?
Yes. We support small MOQ for standard order.
Does it work with all LG TVs?
It is compatible with LG 2025 TV models including OLED G5/C5/B5 and QNED 92A/85A/80A/UA77 series.
How do I pair it with my TV?
Turn on your TV, insert the batteries, and press the “OK” button — pairing will occur automatically.
Is this remote identical in function to the original LG AN-MR25GA?
Yes. It supports the same voice control, pointer, and wheel functions as the original model.
Does it support AI Voice commands?
Yes. It fully supports LG AI Voice Recognition and Google Assistant (if available in your TV).
G10S
How do I use the voice control function?
Hold the microphone button while speaking into the built-in MIC.
How do I perform IR learning?
Long-press the “Power” key until the LED blinks, then aim your TV remote at the G10S, and press the power key to copy.
Can I use it with a Smart TV?
Yes, it supports most Android Smart TVs, TV boxes, and PCs.
What is the control distance?
The wireless range is over 10 meters in an open area.
What does it mean when the red light flashes slowly?
It indicates low battery (below 2V); please replace the AAA batteries.
CRC014V LITE
Do you offer OEM/ODM customization?
Yes, we provide full OEM/ODM solutions, from housing design to software coding.
How can I set up the remote?
You can use the Quick Brand Setup, Manual Code Input, or Auto Search method (instructions included).
Can I order a small batch?
Yes, standard models support small orders starting from one carton (180 pcs).
How long is the production time?
Standard models:
In stock: Ships immediately after receiving payment.
Out of stock: 15–25 working days.
Custom models: Depends on project complexity.
What’s the MOQ for customized models?
The MOQ depends on customization requirements such as logo, packaging, or function.
Does it work with smart TVs?
Yes, it works with most IR-compatible smart TVs from major brands.
Are batteries included?
No, batteries are not included. Please use 2×AAA batteries.
CRC2605V
What’s the MOQ for bulk purchase?
Regular stock supports small quantities. Custom orders depend on requirements.
Does this remote need any setup or pairing?
No need. Simply insert two AAA batteries to start using.
What streaming apps can it control directly?
NETFLIX / YOUTUBE / RAKUTEN TV / DISNEY / VIDAA TV / PRIME VIDEO / APP TV+ / KID / DEEZER / PLEX / Facebook WATCH /NBA.
Are batteries included?
No, batteries are not included. Please use 2×AAA batteries.
What’s the estimated delivery time?
In-stock items ship immediately; non-stock within 15–25 working days.
Can I customize the logo or packaging?
Yes, OEM/ODM customization is available, including logo, key layout, and packaging.
Does CRC2605V work with all Hisense TVs?
It is optimized for new Hisense Smart TVs. Older models may not be compatible.
Can I customize my own app keys?
Yes, CRC2605V have 7 keys can set the learning function allows custom programming for other apps.
QD-U08PGC+
Does QD-U08PGC+ work with all wall-mounted air conditioners?
It supports most split-type wall-mounted units using PG motors. Please verify motor type before installation.
Is OEM customization available?
Yes, we support OEM/ODM customization for different control logic, panel design, and packaging.
Is the transformer included?
Yes, an updated quick-plug transformer is enclosed for easy setup.
What makes PG motor control special?
PG motors allow precise speed control, smoother airflow, and lower noise compared to traditional AC motors.
QD-HVAC20
How do I switch between cooling and heating modes?
Simply press the "MODE" key on the keypad to toggle between cooling and heating modes.
How do I set the temperature on the QD-HVAC20 thermostat?
Press the “▲” or “▼” key to adjust the temperature to your desired setting. The LCD display will immediately show the updated temperature value.
How do I set the timer for my QD-HVAC20 thermostat?
Press the "TIMER" key on the thermostat to activate the timer function. You can then set the desired on/off times using the up/down arrows.
What do I do if the thermostat is not responding?
Ensure the thermostat is correctly installed and powered. If issues persist, check the wiring or consult the troubleshooting section in the manual.
Still Have Questions?
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Contact
Email us
Text or Call us
Address
Room 1606, No. 65, Zhongshan Seven Road, Liwan District, Guangzhou, Guangdong, China.
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